three years ago my in-laws sold their house and moved in with us. When I first opened the account many (many) years ago the email given was:Īpprox. What I do not understand is why do we need to prove ownership again when it was all completed years ago, and virgin media has documentation to this? My father in law is searching for old records but doubtful he would be able to locate the items.Īnd during this time I still use that email as my login?Īny thoughts on how I can get this rectified so he can retrieve and send his emails to his contacts?
#Tds email setup for outlook windows 10 password#
Unless my father in law (80 year old) can recall his old account, number, password or the last bill amount they wont be able to help due in passing the security checks. On speaking to virgin media now they advise they have notes from the change but it was not changed correctly, due to the virgin media staff at the time. Until 2 weeks ago everything was fine, then the emails stopped. As they had a virgin media account and used it often, they wanted to keep their email address: Īfter closure of their account we passed the security checks to change his email to my accountĪnd since I use the: as my login to check my account. When I first opened the account many (many) years ago the email given was: Īpprox. I spoke to virgin media today who has found the problem: I have checked all the details given above and everything is correct.
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